Record the expected change.
Note the job, intended status, time and device. Avoid private customer details in ordinary investigation notes.
Resources / Status diagnostic
Where does the technician update stop?
Use an authorized sample job to separate entry, saving, synchronization and display.
Check the field result.
Did the interface confirm a local save, an upload or a completed server update? Identify any pending indicator or error before re-entering the same work.
Compare the office view.
Confirm the correct job, assignment and date filter. A stale or filtered display is different from a missing stored update.
Test interruption.
In a fictional service visit, a technician captures photos before the connection returns. Verify that the pending material reaches the correct work order once, and that a failed upload remains visible.